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- Assistive technology team designs customized orthotics, prostheses, and other adaptive technology - Child Life Specialists offering techniques for emotional support for children during hospital stay and procedures - Craniofacial evaluations and treatment for cleft lip/palate, facial paralysis, and other conditions - Feeding clinic provides evaluation and treatment of difficulty chewing or swallowing - First seizure clinic provides evaluation of children who've recently had seizures for the first time - Medical social work - Neurodiagnostic electroencephalograms (EEG) - Pediatric Neurology and Neurosurgery to treat disorders affecting the brain, nerves, and spinal cord - Pediatric Neuropsychology for disorders of the brain function such as epilepsy and other seizure disorders, traumatic brain injuries, and other neurological conditions - Pediatric Orthopedics to treat bone and muscle problems from neuromuscular conditions - Pediatric psychiatry for children with disabilities - Pediatric Rheumatology for children and teens who have a wide variety of complex rheumatic and inflammatory conditions - Plagiocephaly diagnosis and treatment for infants - Radiology and diagnostic imaging - Rehabilitation for brain injuries, spinal injuries, cerebral palsy, spina bifida, and motor skill development - Seating and mobility evaluations for wheelchairs and other adaptive equipment - Sleep medicine for children with disabilities that affect their sleep - Spasticity evaluation clinic - Specialized treatment for cerebral palsy including physical and occupational therapies, orthopedics, neurology, spasticity management, communication assistance, and assistive technology such as braces, wheelchair-seating systems, and other equipment - Therapy gym, playground, and pool that are accessible - Virtual rehab therapy

Patients who need to speak with a financial counselor, need cost of care estimates or determine if they may qualify for financial assistance to pay for procedures may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?- Discount Program: Individuals who are uninsured or underinsured and have incomes less than 150% of the Federal Poverty Guideline may be eligible for getting help to pay their medical bill

Patient Call Center: (612)467-1100 Applying for and determining eligibility for VA health care benefits: Apply online or complete an Application for Health Care Benefits (Form 10-10EZ) and mail to Minneapolis VA Health Care System, Patient Access Center (17A1), One Veterans Drive, Minneapolis, MN 55417. (877)-222-VETS, 7 am - 7 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/patients/eligibility.asp or https://www.choose.va.gov/health/ Scheduling Appointments: Visit website for detailed information on how to make an appointment by phone or online https://www.minneapolis.va.gov/patients/appointments.asp. AudioCare provides the option to cancel, confirm, or reschedule an existing appointment 24 hours/7 days a week, (855)560-1721. Access to Care website provides information to help decide the best VA location to receive care, https://www.accesstocare.va.gov/ Lodging Options: There are several choices in overnight accommodation and transportation for patients or families of military service members being treated at the Minneapolis VA Medical Center. For assistance and complete information, call the Lodging Office (866)414-5058 ext. 4289 or (612)467-4289, 8 am - 4:30 pm Monday - Friday. Visit website for more information https://www.minneapolis.va.gov/visitors/visi_lodging.asp Veterans Health Identification Card (VHIC): The VHIC is issued only to veterans who are eligible for VA medical benefits and only for the purpose of identification and check-in for VA medical appointments. Veterans do not need a VA identification card to access VA health care. Visit the Eligibility & Enrollment Desk in the Flag Atrium near the main entrance, or call (877)222-8387. Advance Directives: A legal form that helps doctors and family members understand the patients wishes about medical and mental health care. Customer Service/Patient Advocates: Provides personal attention and works on behalf of veterans and their families and caregivers to address and resolve important issues related to individuals concerns and rights as a patient. Compliments, complaints or concerns about patient care quality and safety can be directed to Patient Advocates at (612)467-2106. Billing and Insurance: (866)347-2352 Release of Information: Processes requests for medical records and assists providers with completing forms for patients. The Release of Information Office is located in the basement between the center elevators and the outpatient elevators, room BR-105, across from the Blood Draw clinic, (612)467-1992, fax number is (612)467-2197. Caregiver Support Program: Caregiver Support Program (612)467-5405, Caregiver Support Line (855)260-3274, and Services For Family Caregivers of Veterans, Minneapolis (612)467-5405, Saint Cloud (320)252-1670 ext. 7283. Chaplain Service: Offers pastoral care and spiritual counseling to all patients, their families, and the hospital staff. Worships services are held every day of the week and Chaplains are available for individual visits, Chaplain Service Office, First Floor, Flag Atrium, (612)467-2027 ext. 31-2027, 8 am - 4:30 pm Monday - Friday. Community Care: Provides Veterans with local care in the community through approved non-VA medical providers for the Minneapolis VA Health Care System and VA Clinics. Veterans may be able to go to a non-VA provider using VA coverage for certain types of health services that are not provided by the VA, (612)467-6565 or (877)881-7618, 8:30 am - 3:30 pm Monday - Friday.

- Counseling and support services include: - Advance directives - Coping with grief - Coping with terminal illness - Employee assistance programs - Financial concerns - Issues related to abuse, neglect and violence - Issues related to separation from family, friends and home - Parental and caregiver concerns - Support and psychotherapy related to diagnosis, illness adjustment, treatment, and recovery - Vocational concerns - Referrals to county, state, and federal agencies and other social and financial agencies - Information and resources concerning long-term or chronic health care needs, including: - Child life needs - Home care - Hospice care - Nursing homes - Identifies therapy options or illness support groups to assist with the patient's illness or injury - Offers many services to help individuals manage their condition and treatment - Discharge planning - Transportation: Arranges transportation by providing referrals and help with coordination. Information for discounted parking rates for extended stays andmedical transport options including ground and air ambulance.? - Lodging: Connects to local hotels and motels offering a small discount for people who stay in Rochester for medical reasons. Many hotels in Rochester offer free shuttle service to Mayo Clinic buildings.

Provides a 25-bed hospital with specialty medical services, including: - Birthing center and prenatal care - Cancer assessments, diagnostics, and treatment - Cardiac care, including rehabilitation - Courage Kenny Rehabilitation Institute - Dermatology - Diabetes education - Eye care and optical services - Home care - Hospice - Imaging/diagnostics - Laboratory - Mammograms - Occupational services - Orthopedics - Palliative care - Pediatrics - Podiatry - Sleep medicine - Speech therapy - Sports medicine - Women's health

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: Community Care Program: Individuals who are uninsured or underinsured and have incomes less than 200% of the Federal Poverty Guideline may be eligible for help to pay their medical bills

Serves patients who need: - Arthroscopic knee and arthroscopic shoulder surgery - Foot, ankle, hand, and upper extremity surgery - Fracture care - General orthopedic care - Hip care, including total hip joint replacement ?- Knee care, including total knee joint replacement - Shoulder orthopedics Promotes positive healing and restoration through: - Advanced diagnostics - Discharge planning - Inpatient and day surgery facilities - Inpatient physical therapy - Occupational therapy - Outpatient rehabilitation - Patient-centered facilities and services - Pediatric rehabilitation - Physical therapy - Social services - Speech-language pathology

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: Community Care Program: Individuals who are uninsured or underinsured and have incomes less than 200% of the Federal Poverty Guideline may be eligible for help to pay their medical bills

Provides specialty medical services including: - Birthing Center - Breast Care Center - Cancer Care and Infusion Center - Diagnostic Imaging - Nutrition and Dietetics - Occupational Therapy - Physical Therapy - Rehabilitation services - Sleep Center - Social Worker on site - Speech Therapy - Surgery - Women's Health Center - Wound Center

- Integrated care from social workers, nurses, physicians, nurse practitioners, occupational and physical therapists, and assistive-technology practitioners - Medical exams, wound care, urology and other specialized services for those with cerebral palsy, neuromuscular conditions, Spina Bifida, polio, etc. - Transitional program for teens who are living with disabilities and moving into adulthood with a focus on legal, medical, and independent-living issues - Assistive technology assessment and provision including custom seating, orthotics and prosthetics, powered mobility assessment, computer access, and augmentative and alternative communication - Pain and neuropalliative care - Resource Center offering printed, video, and online resources about disabilities and related issues - Social and emotional support through individual and family counseling - Rehabilitative therapies including physical, occupational, speech and language, and swallowing assistance

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

Services include: - Extended care and rehabilitation services - Medical social workers - Online personal health records - Pharmacy services - Specialty outpatient services including: neurology, radiation/oncology, audiology, surgery - Tele-health program - Virtual lifetime electronic record health program

Offers holistic care in the following areas: Medical services: - Disease management - Medical social work - Occupational therapy - Recovery and wellness - Rehabilitation services - Physical therapy - Speech and language rehabilitation Private care services: - 24 hour/7 days a week care - Companions - Light housekeeping - Home health aides - Homemakers - Meal preparation - Medical reminders - Shopping

Provides the following services: - Home health aides - Homemaker/companion care - Personal care attendant - Rehabilitative services (physical therapy, occupational therapy, speech therapy, medical social services) - RN, LPN, skilled care

Provides a range of primary and specialty care services including: - Allergy, asthma, and immunology - Alternative medicine - Amputation care ?- Audiology ?- Cancer care - Dental care ?- Digestive care - Laboratory and pathology - Mental health care: Services for individuals struggling with PTSD, depression, grief, anger, trauma, anxiety, addiction, bipolar disorder, and support ?- Nephrology: Kidney and renal care - Optometry: Offers routine eye exams, preventative vision testing, treatment, and prescription for eyeglasses - Pharmacy: Offers a full range service on prescriptions and supplies - Primary care: Including internal medicine, chronic disease management, immunizations, and vaccinations - Radiology: Basic x-ray, ultrasound, laboratory capabilities, blood tests, and other advanced testing - Social work - Telemedicine - Women's health: Offer screenings, obstetrics and gynecology, pap smears, and mammograms

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

- Chemotherapy - General surgery - Hematology care - Lung cancer screening - Nutrition Therapy: Registered dietitians assess food needs and help individuals set goals to improve eating and manage weight - Oncology nurse navigation - Social Services: Social workers help individuals and their families find support for emotional or financial issues, and community resources - Surgical oncology

- ADD/ADHD initial evaluation - Adult, child, and teen psychology and psychological assessments - Adult and childhood vaccinations - Anticoagulation therapy - Camp and sports physical exams - Commercial motor vehicle physical exam - Comprehensive medication review - eVisits and virtual visits to meet by phone or online that provides care for common conditions - Family medicine - Flu vaccinations - Health maintenance exams - Health screenings include blood pressure, cholesterol, colonoscopy, colposcopy, depression, diabetes, mammogram, osteoporosis, prostate cancer, and sexually transmitted disease (STD) -Medical imaging including x-rays and ultrasounds - Medication management - Medicare wellness exams for Medicare recipients - Obstetrics and gynecology including breast health, pap smears, pelvic exams, pregnancy, and prenatal care - Orthopedics and sports medicine - Osteopathic medicine - Social work - Pediatrics and well-child exams - Podiatry ? - Workers' compensation exams

Provides professional services, support, and individualized health care in the home setting. Services available include: Home Health Aide: - Daily living activity assistance with ambulation, bathing, dressing, eating, grooming, toileting, and transferring - Exercises and range of motion Homemaker: - Services include dusting, laundry, light housework, meal preparation, and shopping Hospice Care: - Enables patients to continue an alert, pain-free life, and to manage other symptoms so that the patient's last days can be spent with dignity - Hospice care can be given in the patient's home, a hospital, nursing home, or private hospice facility - Nurse on-call 24 hours/7 days a week Skilled Care: - Medical social services - Nursing services include comprehensive terminal care, infusion therapy, medication supervision, newborn blanket therapy, teaching, lab tests, and wound care - Rehabilitative therapy services such as occupational, physical, and speech therapies

Mental health care provides consultation, evaluation, and treatment for a range of issues. Services include individual and group therapy for: - Aggressive or self-harming behaviors - Anxiety, addictive behaviors, and personality disorders - Marriage and relationship problems - Post-traumatic stress disorder (PTSD) - Psychiatric disorders such as schizophrenia, bipolar disorder, and depression Pharmacy provides medication management, pharmacist consultation, and prescription refills online, by phone or by mail. Primary care includes family and internal medicine: - COVID-19 vaccines - Labs and blood work - Radiology -Social services - Telehealth - Returning service member care for Post 9/11 Veterans (Operation Enduring Freedom - OEF; Operation Iraqi Freedom - OIF, Ordinary National Diploma - OND) transition and care management Women Veteran Care: - Breast imaging - Cervical cancer screening - Family planning, contraceptive care, and infertility evaluation - Lifestyle wellness services - Menopause treatment, including hormonal therapy - Mental health care and counseling

Minnesota Licensed Skilled nursing facility Services provided are: - 24 hour licensed nursing care - Medication management - Oxygen therapy - Physical therapy, for restorative and maintenance care - Occupational therapy - Speech therapy - Dietary supervision and consults - Medical social services - Mental Health Support service Minnesota Licensed Bed Capacity: Hospital Beds = 20, Infant Bassinets = 6, Nursing Home Beds = 32 Federally Certified Beds: Medicare Hospital Beds = 20, Dual Medicare/Medicaid Skilled Nursing and Nursing Facility Beds = 32

Delivers personalized, in-home medical and therapy care to help people recover from illness, surgery, or manage chronic conditions. Services include: - Home health aide support (assistance with daily activities and personal care when needed) - Medical social work/support: Helps patients with emotional, social, or resource needs, and coordinates care plans with families and doctors. - Occupational therapy: Helps with daily living tasks like dressing, bathing, and adapting the home environment for safety - Physical therapy: Rehabilitation after surgery or injury, mobility, and strength restoration - Skilled nursing: Medication management, chronic disease monitoring, wound care, IV/infusion therapy, and vital-sign checks - Specialized care programs for chronic conditions or specific needs - Speech therapy: Assistance with speech, communication, and swallowing difficulties, often after a stroke or neurological issues

Patients who need to speak with a financial counselor, need cost of care estimates, or determine if they may qualify for financial assistance to pay for procedures, may reach out about options. Financial counselors can help individuals understand patients' responsibilities and may offer no-interest payment plans. Other options may include: ?HealthPartners Clinics Financial Assistance Program: Available to patients unable to pay for emergency and other medically necessary care. Contact about a bill, talk about the cost of care, billing collection issues, or the financial assistance program.

Delivers short-term, medically necessary care in your home for people who are homebound due to illness, surgery, or injury. Goal is to help patients recover or manage health conditions in their own home, reducing the need for hospital or clinic visits. Services offered: - Home health aide support (help with daily living tasks, vital sign monitoring) - In-home monitoring / tele-health via remote devices (for chronic disease management like CHF, diabetes, hypertension, wound care) - Medical social services (support with emotional, social, and community-resource needs) - Palliative care for symptom management when needed - Physical, occupational, and speech therapy - Skilled nursing care