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- If you are unhappy with the action taken or feel the agency did not act on your request for assistance, you may appeal orally or in writing within 30 days to the County agency or write directly to the State Appeals office at the Department of Human Services - If you show good cause for appealing, the state agency can accept your appeal for up to 90 days from the date of the notice - If you wish your assistance to continue until the hearing, you must appeal before the date of the proposed action or within 10 days from the date of the agency notice, whichever is later - Ask your county worker to explain how the timing of your appeal could affect your present or future assistance - If you feel you are treated differently in the handling of a public assistance application or payment, because of race, color, national origin, physical, mental or emotional disability, you may file a complaint orally or in writing, with any of these agencies * Department of Human Services Human Services Building 444 Lafayette Road St. Paul, MN 55155-3833 * Department of Human Rights 500 Bremer Tower 7th Place and Minnesota Street St. Paul, MN 55101

The federal Lifeline and the state Telephone Assistance Program (TAP) provide a monthly discount on phone bills, including cell phones. Lifeline is a discount of approximately $9.25, which can be used for wireless phones, broadband internet, home phones, or a bundle. Some cellular companies may provide free cellular phones, and additional discounts or minutes. TAP is a discount of $7 that can only be used for home phones. Those living on federally recognized tribal lands/reservations can receive additional discounts. Customers cannot receive multiple discounts (landline and wireless, or two wireless). Only one discount per household is allowed. The discount continues for as long as the consumer remains eligible, but eligibility must be certified on an annual basis. While all local telephone companies offer TAP, not all local telephone companies are required to offer Lifeline. The following wireless companies offer the Lifeline program: - Access Wireless: (866)594-3644 - American Assistance: (877)266-7212 - Assist Wireless: (855)392-7747 - Assurance Wireless: (888)321-5880 - enTouch Wireless: (866)488-8719 - Life Wireless: (888)543-3620 - North American Local: (877)200-1367 - SafeLink Wireless: (800)723-3546 - StandUp Wireless: (800)544-4441 - Tag Mobile: (866)959-4918 - Tempo Telecom: (877)822-8501 - TerraCom Wireless: (888)716-8880 - T-Mobile Wireless: (800)937-8997 - TruConnect: (800)430-0443 The list is periodically updated; visit website for the most up to date information.

Provides triage services for situations as needed and reviews county case information. Services include: - Assistance with housing and basic needs - Community Collaborative Fund: Initial assessment for households at risk of homelessness. Individuals must have been denied by the Saint Louis County EGA or EA program, or have already used EGA/EA within the last 18 months. ESG (Emergency Solutions Grant) funds are determined to be used for rent, rental deposit, mortgage, or utilities. NOTE: There is currently no funding at this time. - Forms and certificate assistance for county programs such as SNAP, WIC, EGA/EA, GA, child care assistance, MFIP, Minnesota Supplemental Aid, or Housing Support. Also, follow up with issues regarding MNsure applications. - Referrals to community services, mental health, and chemical dependency services outside of Saint Louis County

- Automated Collection System - Collection of fees due to the agency for services provided - Representative Payee of Social Security, SSI and VA benefits - Child Support Payments

Automated main phone line and self-service phone system to route clients to a Human Service Representative to: - Get forms for health care programs, Cash Assistance, Food Support, or Emergency Assistance - Get information about their case file, such as status of programs, forms or verifications that have been received, issuance of benefits, and proof of benefits - Report changes, such as address change, new baby, income change, and/or someone moving in or out of current residence

Automated main phone line and self-service system to route clients to a Human Service Representative to: - Get forms for health care programs, Cash Assistance, Food Support or Emergency Assistance - Get information about their case file, such as status of programs, forms or verifications that have been received, issuance of benefits, and proof of benefits - Report changes, such as address change, new baby, income change, and/or someone moving in or out of current residence

Provides services to residents of Red Lake area: - Adult Services - Child Support and Collections - Financial Services - Fraud Prevention Investigator

Provides triage services for situations as needed and reviews county case information. Services include: - Assistance with housing and basic needs - Community Collaborative Fund: Initial assessment for households at risk of homelessness. Individuals must have been denied by the Saint Louis County EGA or EA program, or have already used EGA/EA within the last 18 months. ESG (Emergency Solutions Grant) funds are determined to be used for rent, rental deposit, mortgage, or utilities. NOTE: There is currently no funding at this time. - Forms and certificate assistance for county programs such as SNAP, WIC, EGA/EA, GA, child care assistance, MFIP, Minnesota Supplemental Aid, or Housing Support. Also, follow up with issues regarding MNsure applications. - Referrals to community services, mental health, and chemical dependency services outside of Saint Louis County