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Provides outreach to older adults who are refugees, immigrants, or other literacy-challenged adults. Services offered: - Advocacy and escort - Form assistance - Improve reading and writing skills for English literacy - Phone contact assistance - Service coordination and connection to essential resources for successful independent living - Translation services

Interpretation is the oral transmittal of a message from one language to another. Translation is the written transmission of a message from one language to another. This service interprets and translates languages from one language to another in either oral or written form.

Provides video production and media enhancement services for training, educational, and public information campaigns designed for individuals who are deaf or have limited English proficiency. Services include: - Creating or enhancing videos and presentations with American Sign Language (ASL) interpretation - Foreign-language voiceover audio tracks - Foreign-language subtitles or captions

Provides services to commercial, industrial, legal, medical, and government entities including but not limited to: - Accelerative language courses ?- Cultural diversity workshops ??- E-mail translations, website translations, video dubbing, and teleconferencing services ???- Teleconferencing ???- Translation and interpretation services in over 70 languages ???? ?- Video remote interpreting - VRI: Available for both oral and American Sign Language (ASL) interpreting sessions.

Provides phone interpretation services for individuals and organizations, offering access to professional interpreters in over 240 languages. Delivers written translation and localization services for documents, websites, and other materials.

Interpretation is the oral transmittal of a message from one language to another. Translation is the written transmission of a message from one language to another. This service interprets and translates languages from one language to another in either oral or written form.

Programs providing assistance to non-English speaking Korean elderly to access community and government services that are not easily accessible due to language and cultural barriers. Services including: - Citizenship service: Citizenship application, passport, and permanent residency renewal - Consumer service: Bank, garden, and voting - Government benefits service: MSA (Minnesota Supplemental Aid), SSA (Social Security Administration), SNAP (Supplemental Nutrition Assistance Program), and SSI (Supplemental Security Income) - Health care service: Medicaid, Medicare and MNSure - Housing services: Minneapolis Public Housing application and renewal - Language service: Interpretation and translation - Social and Cultural service: Korean holidays, major holidays and events, and parent's day - Supportive service: Education service and support groups

Provides a communication center with the following services: - Braille and tape transcription services for textbooks, vocational, and leisure reading materials - Braille and tape transcription services for businesses and organizations fulfilling their ADA (Americans with Disabilities Act) responsibilities (fee) - Dial-In News: A subscription service utilizing synthetic speech to read daily Twin Cities newspapers, accessed by touch-tone phone 24 hours a day (fee) - Lend and repair cassette Talking Book Machines, which are used to read books and magazines provided by the National Library Service for the Blind and Physically Handicapped through the Library for the Blind and Physically Handicapped in Faribault - Newsline: A service utilizing synthetic speech to read national newspapers and selected local newspapers throughout the country, 24 hours a day - Radio Talking Book: A special radio network on air 24 hours a day, reading newspapers, magazines, and best-selling books to consumers throughout the state

Provides the following services: - Assistance with basic needs such as housing, furniture, household items, food, clothing, employment - Referrals to clinics, mental health providers, legal services, ESL classes - Translation and interpreting assistance - Transportation

Captioned Telephone Service: Allows a person with hearing loss to receive word-for-word captions of his or her telephone conversations. Requires special equipment. Call 1-877-243-2823 or email [email protected] for more information. Speech-to-Speech: Relay service for persons with mild to moderate speech difficulties due to conditions such as cerebral palsy, muscular dystrophy, multiple sclerosis, stroke or head injury, stuttering, or those using electronic synthesizers. Using a standard telephone, a communications assistant re-voices communication for people who would otherwise have difficulty being understood. All calls are confidential. Call 1-877-627-3848. Telephone Relay Service: 24-hour, confidential, relay service for TTY/voice or voice/TTY phone conversations. Call 1-800-657-3529. Spanish relay available by calling 1-877-627-5448.

Interpretation is the oral transmittal of a message from one language to another. Translation is the written transmission of a message from one language to another. This service interprets and translates languages from one language to another in either oral or written form.

- Transportation - Translation - Housing assistance - Citizenship classes - Information on public benefits, immunizations, and school enrollment - Physical check-ups and screening - English classes

Provides bilingual and ASL interpreters to assist clients with limited English proficiency during health care and social service appointments, legal proceedings, and business or social activities. Interpreters are available at agencies, clinics, hospitals, or other client locations, and Notary Public services are offered upon request.

Criminal Court / Traffic Court / Drug Court: Handles inquiries related to criminal, traffic, and drug court cases. - Phone: (612)348-2040 General Court Information and Conciliation Court: Serves as the main contact for all court-related questions, including Conciliation Court (small claims). - Phone: (612)348-6000 Interpreters Service: For language interpretation services during court proceedings. - Phone: (651)297-5300 Jury Office: Questions about jury service, including reporting and scheduling. - Phone: (612)540-7436 Marriage Line Recording: Provides recorded information about marriage ceremonies. - Phone: (612)322-6709 Records Center (Civil): For accessing civil court records. - Phone: (612)348-6000

Provides specialized information and referral and advocacy serving the needs of the Laotian population, with a wide range of community resources including, but not limited to: ? - Economic assistance - ESL - Employment - Health - Housing - Immigration/citizenship - Income tax preparation - Interpreting - Legal - SNAP - Supplemental Nutrition Assistance Program - Social services - Translating - Transportation

- Provides services such as advocacy, translation, and interpreting in different settings - Promotes education in the Latinx community through workshops - Promotes activities that encourage the Latinx community to keep their traditions alive, as well as become more active in the larger community - Provides information to the Latino community through the monthly Spanish Latino newsletter - Creates partnerships with other agencies to increase services available to Latinos - Supports the development of leadership in the Latinx community - Educational presentations about Latinos and their culture - Tutoring program for Latinx students in High School from grade 8 - 12 who are in ESL class or need extra help, and middle school from grade 5 - 7 who need extra help with homework. As well as college readiness and parent involvement. - Provide therapy/counseling services through our Hispanic Family Therapy Program through a collaboration with the CARE Clinic

Programs geared toward helping Cambodian elders and other southeast Asians in the following areas: - Applying for public benefits - English instruction - Citizenship classes, INS interviews and immigration assistance - Healthy eating promotion which reconnects participants with the eating habits of their home countries through nutrition education, development of community gardens, and meals served three days a week from a local restaurant. Serves elders from the Cambodian, Chinese, and Karen communities. - Physical activities and active living - Cultural and traditional ceremonies - Health education - Medicare application - Housing assistance - Funeral assistance - Recreational activities - Group shopping and medical appointment transportation - Translation

Deaf Crisis Line/Disaster Distress Helpline: Provides a 24 hour/7 days a week free, confidential crisis helpline utilizing videophone and American Sign Language (ASL). Also offers texting. - Crisis Interpreting: Supports individuals with trauma-sensitive American Sign Language interpreting that mitigates retraumatizing the survivor and adds an extra layer of sensitivity. Also provides training on trauma-informed interpreting and mental health interpreting. - Deaf Crisis Line: Supports individuals who are facing a variety of challenges and are victims of crimes including survivors of domestic violence, child abuse, elder abuse, mental health challenges, and more. - Disaster Distress Hotline: Supports callers who have been affected by natural or man-made disasters. Victim Services: Provides services to deaf, hard of hearing, deafblind, and late-deafened victims of domestic violence, sexual assault, trafficking, and crime and their families, including: - 24 hour/7 days a week deaf crisis line? - Advocacy in legal, medical, and personal - Counseling - Case management - Crisis intervention - Emotional support - Interpreting services - Trauma-Center Trauma Sensitive Yoga (TCTSY)

Provides a community center offer services such as: - Counseling and support for new immigrants - Employment referral and assistance - English as a Second Language and citizenship classes - Forms and applications assistance for Social Security, Supplemental Security Income (SSI), Medicare, Medical Assistance, MinnesotaCare, public housing, childcare assistance, WIC, or Head Start programs - Health counseling and education - Home care services contracted with Medica offering homemaking and PCA services to older adults and individuals living with a disability - Parenting skills counseling - Senior program offering socialization and activities as well as seminars on health, immigration, and social services every other month - Translation services - Transportation assistance for health appointments, benefits appointments, and school - Youth programs such as a summer youth program helping children who are academically at risk, lack English skills, and have minimal education improve their academics and learning

Criminal Court / Traffic Court / Drug Court: Handles inquiries related to criminal, traffic, and drug court cases. - Phone: (612)348-2040 General Court Information and Conciliation Court: Serves as the main contact for all court-related questions, including Conciliation Court (small claims). - Phone: (612)348-6000 Interpreters Service: For language interpretation services during court proceedings. - Phone: (651)297-5300 Jury Office: Questions about jury service, including reporting and scheduling. - Phone: (612)540-7436 Marriage Line Recording: Provides recorded information about marriage ceremonies. - Phone: (612)322-6709 Records Center (Civil): For accessing civil court records. - Phone: (612)348-6000

Offers visual impairment materials and support services which include: - Develops a wide range of tools-from tactile graphics and braille textbooks to high-tech aids like the Monarch multi-line refreshable braille display and the Polly braille learning device - Offers consulting services (digital accessibility, tactile graphics, assessments) and partners with users and experts through programs like field testing and product research - Publishes scholarly titles aiding professionals, families, and individuals impacted by blindness - The ConnectCenter provides free support and advice via webinars, hotlines, and topics like job seeking and family support - Outreach includes regional training, teacher support, extended core curriculum materials for K-12, and the National Prison Braille Network - Offers a library that maintains approximately 25,000 resources (books, digitized archives, tactile graphics, etc.), supporting staff and researchers

Provides interpreting services in a variety of places including medical and other health related settings, legal, community services, and others. Provides translation services for a variety of documents, including: - Any document needed for USCIS or DMV - Court or other legal documents - Documents related to education, including diplomas or degrees - Flyers, brochures, and other marketing and outreach materials - Technical documents - Vital records including birth/marriage/death/divorce certificates

Interpretation is the oral transmittal of a message from one language to another. Translation is the written transmission of a message from one language to another. This service interprets and translates languages from one language to another in either oral or written form.

Auto theft and Property Crime: (651)291-1111 Investigates crime related to auto, forgery, fraud, and theft. - Visit website to file a police report online Deaf and Hard of Hearing Coordinator: (651)266-5733 Provides free sign language, oral interpreters, TTY, and other services Family Violence Unit: (651)266-5676 Investigates crime related to children, domestic, and elderly abuse Gang/Gun Unit: (651)266-5755 - Investigates: Execution of search warrants and the tracking of firearms taken as evidence Firearm and gang related cases Gambling Illegal selling, buying, and possession of dangerous drugs and narcotics Review and return of firearms to legally-authorized owners. - Partners with: Alcohol Tobacco and Firearms (ATF) Minnesota Bureau of Criminal Apprehension (BCA) National Integrated Ballistic Information Network (NIBIN) Project Safe Neighborhoods Tracing Center Homicide Unit: (651)266-5650 - Investigates: Homicides, suicides, unattended deaths, and several other crimes including assaults, kidnappings, obstructing legal process and terroristic threats Work closely with the Survivor Resources Center (651)266-5685 to provide for survivors of homicide victims, including keeping the victim's family informed through the stages of the criminal justice process Juvenile unit: (651)266-5612 Investigates all cases where the offender is under the age of 18 except homicides, burglaries, and criminal sexual conduct Sex Crimes Unit: (651)266-5685 - Investigates sex crimes that include, but limited to: Indecent conduct Molestation Rape Sexual assault Stalking Special Investigations: (651)266-5900 - Investigates crimes related to: Bookmaking Gambling Human trafficking - Vice and Narcotics Unit: email [email protected] - Investigates: Illegal selling, buying, and possession of dangerous drugs and narcotics - To report, email [email protected]. ? Works with local Drug Enforcement Administration (DEA) Task Force investigating federal narcotics

Criminal Court / Traffic Court / Drug Court: Handles inquiries related to criminal, traffic, and drug court cases. - Phone: (612)348-2040 General Court Information and Conciliation Court: Serves as the main contact for all court-related questions, including Conciliation Court (small claims). - Phone: (612)348-6000 Interpreters Service: For language interpretation services during court proceedings. - Phone: (651)297-5300 Jury Office: Questions about jury service, including reporting and scheduling. - Phone: (612)540-7436 Marriage Line Recording: Provides recorded information about marriage ceremonies. - Phone: (612)322-6709 Records Center (Civil): For accessing civil court records. - Phone: (612)348-6000