Consumer Affairs Office - Minnesota Public Utilities Commission - Consumer Affairs Office
121 7th Place East, Suite 350, Saint Paul, MN 55101-2147
Eligibility
Required documents
Hours
Languages
Hmong, Spanish
Interpretation services
Interpreters available
Application process
Call; email Complete and return the complaint form located on the PUC website. It may also be obtained by calling and can be faxed or mailed to the individual. When a complaint form is received, the office will see if the issue is within their jurisdiction. The complaint will be investigated and the office will report back to the individual. The office may ask the utility company to investigate and report its results back.
Service area
MN
Other Information
Languages
Program Fees
Description
Answers questions and investigates unresolved disputes on billing, company tariffs (aka policies) and administrative practices, government regulatory policies, service matters, utility rates, and utility service areas. The office reviews the complaints and responses to be sure that companies are following state statutes, rules, and Commission Orders. If not, the office takes additional action. Most complaints are resolved within 30 business days.
Last Assured
03/13/2025
Providing organization
Minnesota Public Utilities Commission - Consumer Affairs Office
Ensures individuals have safe, reliable, and affordable electric, gas, and landline telephone utility services. Conducts investigations, holds hearings, prescribes rules, and issues orders governing the conduct of regulated energy and telephone companies.