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Metro Mobility - Metropolitan Council

390 North Robert Street, Saint Paul, MN 55101

Eligibility

- Persons who are not able to use regular route bus service due to a disability, according to Americans with Disabilities Act requirements, can be certified to use the service. - Serves Ramsey County and parts of Hennepin, Anoka, Washington, Scott, and Carver counties. Call or visit the website for more specific information.

Required documents

Metro Mobility 2-part application, including professional verification of disability. The application is available online or by contacting the office.

Hours

- Metro Mobility Service Center Business Hours: 7:30 am - 4 pm Monday - Friday. Rides are provided 24 hours/ 7 days a week in Minneapolis, St. Paul and some suburbs reduced hours in outlying areas. Visit website for details. - Reservations Accepted: 6 am - 5 pm/7 days a week
https://metrocouncil.org/Transportation/Services/Metro-Mobility-Home.aspx

Interpretation services

Interpreters are available for in-person assessments with advance notice. Metro Mobility uses language line with access to multiple languages during phone calls with non-English speaking individuals.

Application process

- Call, email or visit website to request a Metro Mobility certification application. Certification process can take up to 21 days after the receipt of the completed application. If there is a question concerning an applicant's qualification, a skills assessment will be required at Metro Mobility's offices. Service can begin the day after the client has been certified. - Certified riders should call the designated phone number in their service area to schedule rides up to 4 days in advance.

Fees

Payment made at time of boarding the bus. Advanced fare tickets available online. - $4.50 one-way peak hours (Monday - Friday 6 am - 9 am and 3 pm - 6:30 pm) - $3.50 one-way non-peak hours (Monday - Friday 9 am - 3 pm, 6:30 pm - 6 am, and all-day Saturday, Sunday and holiday). Holidays all day: $3.50 - Downtown Fare Zone: $1 fee. Trips that are over 15 miles in length and fall outside of the federally mandated ADA service area are subject to an additional $0.75 surcharge.

Service area

Anoka County, MN
Carver County, MN
Dakota County, MN
Hennepin County, MN
Ramsey County, MN
Scott County, MN
Washington County, MN

Description

Metro Mobility is not an emergency transportation service. Metro Mobility is a shared ride public transit service that provides door-to-door transportation for any purpose within its service area. Vehicles are wheelchair accessible. For more information, visit www.metromobility.org

Last Assured

07/17/2025

Providing organization

Metropolitan Council

Regional planning organization for the seven-county metro area