Complaint Investigation, Mediation, or Advocacy - Ombudsman for Mental Health and Developmental Disabilities - State Office

923 12th Street, Suite 107, Glencoe, MN 55336

Eligibility

Anyone receiving Minnesota services from an agency or licensed facility or program for developmental disabilities, mental illness, chemical dependency, or an emotional disturbance

Required documents

Call the Regional Ombudsman or central office to obtain a Consent for Release of Information form.

Hours

8 am - 4:30 pm Monday - Friday

(651)797-1950

Fax

(800)627-3529

Voice - Minnesota Relay Service

(651)757-1800

Voice

(800)657-3506

Voice - Toll Free

https://mn.gov/omhdd/client-services/how-to-file-a-complaint.jsp

[email protected]

Interpretation services

Interpreters available, but require 24-hour notice for scheduling purposes.

Application process

Call; email; visit website Use the toll free number when calling from outside of the Twin Cities or call Regional Ombudsman directly.

Service area

Other Information

Program Fees

No Fee

Description

Receives and investigates complaints concerning an agency, licensed program or facility that provides services or treatment to individuals with mental illness, developmental disabilities, chemical dependency, or an emotional disturbance. May mediate or advocate on behalf of the client to resolve the complaint. Reviews the causes and circumstances of a serious injury or death of a client.

Last Assured

12/02/2025

What's Here

State Government Complaints/Ombudsman Offices Mental Health and Substance Use Disorder Ombudsman Programs Substance Use Disorder Service Provider Complaints Mental Health Facility Complaints

Providing organization

Ombudsman for Mental Health and Developmental Disabilities - State Office

Promotes the highest attainable standards of treatment, competency, efficiency, and justice for persons receiving services for mental illness, developmental disabilities, chemical dependency, and emotional disturbance in children.